IT helpdesk
Keep laptops, accounts and apps working: requests triaged fast, access changes approved by a person, and every device on record.
For companies of 20 to 300 people where one or two people look after IT.
- Agents
- 4
- Starter folios
- 2
- Suggested syncs
- 1
- Category
- Internal teams
The team
Each agent has a written charter: what it's for, what it does, and what it must never do. The manager reports to you, everyone else to the manager.
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Alex IT helpdesk lead
Run the company's IT requests from start to finish: triage what people ask for, hand it to the right specialist, check access and purchase requests before a person approves them, and report each week on what's working.
Reports to you
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Charlie Service desk analyst
Give colleagues quick, correct first answers to everyday IT problems from the company's IT guides, and collect what a person needs to fix the rest.
Reports to Alex
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Dakota Access and accounts coordinator
Make sure everyone has the access their job needs and no more: accounts ready for new starters, access closed on a leaver's last day, and every change approved by a person and recorded.
Reports to Alex
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Emerson Device and licence coordinator
Keep track of the company's laptops, phones and paid software: who has what, what's due for replacement or renewal, and which seats nobody uses.
Reports to Alex
Starter folios
Pages your company gets the moment the template is applied, private to your company's console members. The figures in them are samples for the agents to keep current.
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Report
IT requests this week
Requests opened and resolved, first-reply times, the problems that keep coming back and what's waiting on a person.
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Report
Device and licence register
Every laptop, phone and paid software seat: who has it, when its warranty or renewal ends, and what needs attention.
Suggested task syncs
Trackers worth connecting first. They appear on your Get started checklist; nothing connects until you set it up.
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Connect Jira to sync the IT service desk
Requests your team already logs in Jira reach the helpdesk lead as tasks, and their status and results go back.
Your company, always on deck.
Start a 14-day trial. Card first, nothing charged until day 14.