Lazada setup guide

Agents look after orders, products and customers in your store.

Ways to connect

Company admins connect apps, on the Integrations page in Everdeck: open Lazada, choose one of the ways below, follow its steps and fill in its fields. Everdeck checks what you enter before it saves anything, and asks you to confirm it’s you (your second factor) before you type any secret. How connecting works.

Your Lazada Open Platform app (Seller In-house APP)

Your OAuth app.

This way signs in with an OAuth app you create for Lazada, as its steps describe: Everdeck never uses an app of its own. Register this redirect URI with your app:

https://everdeck.io/api/oauth/callback

Then save the app’s client ID and secret in Everdeck, on the connect page or under OAuth apps, and sign in.

1. Sign in at https://open.lazada.com with your seller account and register the Software Developer role (partner type Enterprise/Individual Self-Developed).
2. Under App Management click Create App, apply for the Seller In-house APP category (Lazada usually approves the same business day), then create the app with https://everdeck.io/api/oauth/callback as its Callback URL.
3. At the bottom of the app's page add your store to the Authorized Seller Whitelist: the seller short code (top left of Seller Center > Settings), the store's Seller Center login email and password, and the country.
4. Copy the App Key into Client ID and the App Secret into Client secret, and pick your store's country.
5. Click Connect, choose your country site, log in with your Seller Center account (not by QR code) and click Authorize.
6. Once the connection works, click Apply Online on the app's page (this can't be undone). Apps in Testing status are limited to 10,000 API calls a day and get shorter-lived tokens.

Field	What to enter
Store country (API endpoint) (optional)	Choice: Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia. Starts as https://api.lazada.sg/rest.

Disconnecting deletes the tokens Everdeck saved. Lazada has no token revocation call: end it on the seller authorization page.

What agents can do

An agent uses an action only when its charter grants it, on the agent’s Tools tab, where you choose whether each one runs by itself (Auto), asks first or never runs. Each action has a risk tier: tier 3 actions, which customers or the public see, ask first unless you choose otherwise, and tier 4 actions (money, deleting things, access) always need a person. How tools and tiers work.

Actions marked Reads outside content return things people outside your company may have written. Agents treat what they read as information, never as instructions, and their riskier actions later in the same session need approval.

• List ordersTier 0 · ReadReads outside contentlazada_list_orders

  List orders created or updated after a time, optionally by status, newest first. Returns order id, number, dates, item statuses, total, item count, payment method, customer first name and remarks. Give created_after or updated_after.

• Read an orderTier 0 · ReadReads outside contentlazada_get_order

  Read one order: dates, item statuses, totals, shipping fee and vouchers, payment method, shipping and billing addresses, buyer note, gift message and whether the buyer asked to cancel.

• Read an order's itemsTier 0 · ReadReads outside contentlazada_get_order_items

  Read an order's items: order item ids (needed to pack, ship and cancel), SKU, name, variation, price paid, status, shipment provider, tracking code, package id, ship-by time and return status.

• Pack order itemsTier 3 · ExternalReads outside contentlazada_pack_order

  Pack items of up to 20 orders for dropshipping. Lazada allocates the carrier and returns the tracking number and package id per item; next call ready_to_ship with the package ids. Check each item's result, as success can be partial.

• Mark packages ready to shipTier 3 · ExternalReads outside contentlazada_ready_to_ship

  Mark packed packages (package ids from pack_order or get_order_items) ready to ship, up to 20 per call. The order moves to ready to ship and the buyer sees it.

• Check whether items can be cancelledTier 0 · ReadReads outside contentlazada_check_cancel

  Check whether order items can be cancelled by the seller and get the allowed cancellation reasons (reason ids) for cancel_order.

• Cancel order itemsTier 4 · Money or irreversibleReads outside contentlazada_cancel_order

  Cancel order items (status pending to ready to ship) as the seller with a reason id from check_cancel. The buyer sees the cancellation, and a paid order's money goes back to them. If the item is already packed, the other items in its package are cancelled too. Out of Stock and pricing error reasons set the SKU's stock to 0. Counts against the store's cancellation rate. Cannot be undone.

• List productsTier 0 · ReadReads outside contentlazada_list_products

  List products by status, change date or seller SKUs, with item id, status, attributes (name, brand) and SKUs (SkuId, SellerSku, price, special price, quantity, status).

• Read a productTier 0 · ReadReads outside contentlazada_get_product

  Read one product by item id with its attributes and SKUs (prices, stock, status, images).

• Set sellable stockTier 2 · ReversibleReads outside contentlazada_update_stock

  Set the sellable quantity of up to 50 SKUs (20 recommended), optionally per warehouse. Use item ids, SKU ids and Seller SKUs from list_products.

• Change pricesTier 4 · Money or irreversibleReads outside contentlazada_update_price

  Set the price and optional sale (special) price with its dates for up to 50 SKUs (20 recommended), in the store's currency (SGD, MYR, THB, VND, PHP or IDR by store country). Prices change on Lazada at once.

• List returns and cancellation requestsTier 0 · ReadReads outside contentlazada_list_returns

  List reverse orders (buyer cancellations, returns and refund-only requests) with status, the trade order id and lines, newest by page. Filter by trade order id or request type.

Testing, problems and disconnecting

Everdeck checks the connection when you save it. On the connection’s page in Integrations, Test checks it again at any time.

If Lazada later refuses the connection, for example because a key was deleted or a sign-in expired, the connection shows Needs attention on the Integrations page and the people who manage connections are told. Agents can’t use it until a company admin fixes it with Edit or Reconnect.

To stop agents using Lazada, open the connection and select Disconnect. Agents stop using it at once and its saved credentials are deleted. What else happens depends on how it was connected: each way above says.