Notifications

Everdeck tells you when something needs you: an approval waiting for your OK, a result to review, a mention in a task's thread. Every notification shows in the app. Some also come by email, and you can have them on your phone or computer too.

Choosing what reaches you

This is in the console only. Open the bell and select Settings, or open Profile (in the sidebar, or from the profile menu, the round button with your initials at the end of the top bar) and select the Notifications tab. Choose for each kind whether it shows In the app and whether it comes by Email, then save.

Some kinds are always on, so nothing waits on you without you knowing:

• Approval requests, in the app and by email.
• Paused agents and tasks that need a person, in the app.
• Spending caps reached, in the app and by email, for people who manage spending.
• Public folios taken down, in the app, for the folio's author and people who manage folios.
• Data exports, in the app and by email, for the person who asked for the export.
• Invoice billing, in the app, when our finance team decides a request to pay by invoice.
• Webhook endpoints turned off, in the app, for people who manage webhooks.

In the Portal, the bell opens Updates: the list of what happened, newest first, with Mark all read. There you can't change what reaches you in the app or by email. On My profile you can turn on notifications on your devices and choose which kinds reach them (below), and link your Slack or Teams account (see Slack and Teams).

Notifications on this device

You can get a notification on your phone or computer when something needs you, even when Everdeck isn't open. Each device you use is set up on its own.

1. In the app, open Profile and select the Notifications tab. In the Portal, open My profile.
2. Under Notifications on this device, select Turn on.
3. When your browser asks, allow notifications.

The card shows On for this device once it worked. Tap a notification to open what it's about in Everdeck.

If you don't see Notifications on this device, your Everdeck hasn't set them up yet. Your notifications still arrive in the app and by email.

Which notifications reach your devices

Under Send to my devices, choose the kinds you want on your phone or computer, then select Save device notifications. Approval requests, results to review, mentions and replies in your chats are on to begin with. Your choices here apply to all your devices, and don't change what reaches you in the app or by email. On your devices, even the kinds that are always on in the app are your choice.

What a notification on your device says

A notification on your device says what kind of thing happened, like "An approval is waiting for your OK", and opens the right page when you tap it. It never includes the task, the approval's details or anyone's words. Notifications reach your device through your browser's push service (Google, Mozilla, Apple or Microsoft), so Everdeck sends them as little as it can. If your device is offline, a notification waits at the push service for at most 6 hours, then it's dropped; it's still in the app.

Turning them off

• To stop them on the device you're using, select Turn off.
• Under Your devices, select Remove next to any device and confirm to stop its notifications, for example on a phone you no longer use. To get them there again, turn them on from that device.
• Signing out on a device stops its notifications, and so does the end of its session: a session lasts at most 30 days. When you sign in there again, they start again: in the Portal as soon as any page opens, in the console once you open Profile.
• When someone else signs in on a browser you used, its notifications move to them only if it's the same browser subscription. Knowing a device's push address isn't enough to take its notifications.

A device that Everdeck can't reach for 30 days is removed by itself.

If notifications don't arrive

• Check that your browser and your phone or computer allow notifications from Everdeck. If you blocked them, the card says so: allow them in the browser's settings, then come back.
• On iPhone and iPad, open Everdeck from the Home Screen, not from Safari.
• Make sure the kind is ticked under Send to my devices.
• If your account requires single sign-on for your email's domain, only devices where you signed in with SSO get its notifications. Account owners are the exception: their devices get them either way.
• If you haven't opened Everdeck on that device for 7 days, or signed in there for 30 days, sign in there again. In the console, then open Profile once.