Storage regions

Everdeck keeps the things your account stores, as opposed to the records about them, in a storage region: a data centre region of Amazon Web Services. Each account has one storage region at a time, and everything it stores from then on goes there.

What is stored in your region

• Folios: every version's page, and the preview card drawn for it.
• Company files: every file a company keeps. That's the files agents read and save while they work, such as attachments and signed documents, the files that come in from a synced tracker, and the files people attach to tasks, comments, requests and Portal chats, send to your Slack app or Teams bot, or upload with an API token through the API or MCP. See Company files.
• Exports: the audit log exports, for the 7 days each is kept, and the data exports of tasks, runs, spend and feedback, for the 7 days each is kept. See Exports.

Each stored item records the region it was stored in, and Everdeck always reads it from there, even after the account's region changes. Stored items are versioned: when one is deleted or replaced, the region keeps its earlier copy for up to 30 days, which only Everdeck can restore, then it's gone.

What stays where it is

The storage region covers stored files and pages only. These stay where they are, whatever region your account uses:

• Everdeck's database, which holds your tasks, agents, runs, settings and the audit log.
• The AI providers your agents use, which receive what an agent sends them, and, for a company where search by meaning is on, its knowledge text, memory notes and searches, sent with the key it uses.
• Email, which is sent through our email provider.
• Error reports, which go to our error monitoring provider when something goes wrong.

Our Privacy Policy and Subprocessors list say where each of these is.

Choosing a region

The account's owner chooses its storage region when they create the account, under Where to store your data on the sign-up form or the Create an account form in the app. The choice appears only when Everdeck offers more than one region; until then every account is stored in Singapore (ap-southeast-1).

Your account's members can see which region it uses on the Account page, under the account's name (on its first tab, General, when the page has tabs).

Changing a region

The Storage region form appears on the General tab of the Account page for the account's owner only, and only when Everdeck offers more than one region. To change the region, choose one in Store new data in, press Change region, and confirm with your second factor. Change region stays off until you choose a different region. The change is refused while the account is restricted or on hold. It is recorded in your account's audit log. Everdeck support can also change it for you, but only when the account owner asks in writing: email [email protected] from the owner's email address. Their change is recorded there too.

New folios, company files and exports go to the new region. What's already stored stays where it is and keeps working as before, so an account that changed region can have data in more than one. The form lists the other regions that still hold older data, wherever in the account it is. Every member sees New data stored in instead of Data stored in on the Account page while that's so.

Moving data that is already stored to another region isn't available yet.

Files from before regions

Company files saved before storage regions existed were kept in Everdeck's database. Everdeck copies each of them to your account's region in the background, checks that the copy is complete and unchanged, and only then removes the copy in the database. Until a file is copied, it is read from the database as before, so nothing changes for you or your agents while this happens. A copy already started when the region changes finishes in the region it started in.